Customer request journey at PlastiService Group

1. Receiving incoming email or call:
   • The team responsible for receiving customer requests at PlastiService receives the incoming email or call from the customer expressing their need for a plastic part.
2. Contact by a technical sales representative:
   • A PlastiService sales engineer contacts the customer to understand in detail their specific needs and requirements regarding the plastic part they wish to produce.
3. Scheduling a site visit:
   • Following the initial discussion, if necessary, a site visit is planned to thoroughly assess the environment and technical constraints of the plastic part installation.
4. On-site visit with recommendation of material and taking of measurements:
   • During the on-site visit, a PlastiService technical expert examines the intended location of the plastic part, recommends the most suitable plastic material based on the customer's requirements (strength, durability, chemical properties, etc.) and takes precise measurements to ensure a perfect fit of the part.
5. Production of the plan for manufacturing:
   • Based on the information gathered during the site visit and the customer's requirements, the PlastiService technical team develops a detailed plan for the manufacturing of the plastic part. This plan includes technical drawings, material specifications and indications of the required manufacturing processes.
6. Manufacturing of the part:
   • Once the design is finalized and approved by the customer, manufacturing of the plastic part begins. Depending on the specifications, the part can be machined, 3D printed, molded, sheet metal formed, bent, or manufactured using other plastics processing techniques.
7. Quality Control :
   • Throughout the manufacturing process, quality checks are carried out to ensure that the plastic part meets the strictest quality standards and specifications agreed with the customer.
8. Delivery and installation of the part:
   • Once the plastic part is manufactured and approved, it is delivered to the customer within the agreed time frame. If necessary, PlastiService can also assist the customer during the installation of the part to ensure that it functions correctly in its intended environment.
9. Customer follow-up and satisfaction:
   • After the plastic part is delivered, the PlastiService team follows up with the customer to ensure their satisfaction. Any additional issues or questions are proactively addressed to ensure the customer is completely satisfied with their experience with PlastiService.

By following this well-defined process and providing attentive and high-quality customer service at every step, PlastiService aims to provide tailor-made solutions that perfectly meet the needs of its customers and ensure their long-term satisfaction.